The Complaints Process

The complaints process can be used by tenants who live in an accredited property and believe the landlord is breaching the Unipol Code of Standards. 

Firstly, we will make sure that the complainant has raised the issues in writing with the landlord and has given them chance to respond. 

Next, with permission from the tenant, the Code and Complaints Investigator will write to notify the Landlord that there has been a Formal Complaint and they have 7 days to respond.  

If we’re concerned about the standards of the property itself, we’ll carry out an inspection.  We will work with both parties to try resolve the complaint and any breaches of the Code.

If this is not possible, then the complaint may be referred to a Code Tribunal. 

  September 2022 to August 2023
  Leeds Notts.  Bradford Total
Sep 15 2 0 17
Oct  18 5 0 23
Nov  32 0 0 32
Dec  4 0 0 4
Jan  13 1 0 14
Feb 8 0 0 8
Mar 6 0 0 6
April  3 0 1 4
May 9 1 0 10
June 4 1 0 5
July 12 2 0 14
Aug 6 1 0 7
Total 130 13 1 144

 

Complaints and Enquiries received by Category - Top 5 September 2022 - August 2023
Category Enquiry Complaint Total
Repairs / Condition of Building 17 35 52
Community Member: Yard / Garden 21 0 21
Community Member: ASB / Noise 19 1 20
Damp and mould 4 14 18
Deposit dispute / recharges 7 3 10