The results are in from the March 2026 Tenant Survey (GSL), and Unipol has plenty to celebrate. The annual survey gathers feedback from Unipol tenants about their accommodation experiences, which helps us to recognise what we are doing well and where we can improve.
This year, Unipol saw a 26% increase in survey responses compared to 2025, with particularly strong engagement from international students, first-year students and undergraduates.
One of the standout achievements from the survey is Unipol’s overall satisfaction score of 84%, a significant improvement on last year and higher than sector benchmarks from other accommodation providers.
Unipol was also awarded Gold Certification for Facilities and Services, moving up from Silver in 2025. Students rated overall management, internet services and bedroom size especially highly, while Unipol exceeded expectations in both bedroom sizes and laundry facilities.
The survey also highlighted the importance of community, with 86% of tenants reporting that Unipol staff are friendly and approachable. Responses relating to social life and community were also largely positive, reflecting the welcoming environment across Unipol properties.
Alongside the positive feedback, the survey offered valuable insight into student wellbeing. Fewer students reported having a disability compared to last year, while tenants living in dispersed housing reported experiencing more mental health challenges than those living in purpose-built student accommodation (PBSA).
It was encouraging to find that 73% of students living in Unipol accommodation were aware that their accommodation is accredited under the National and Unipol Codes. Unipol will continue to highlight the benefits of renting from accredited landlords.
Overall, the Tenant Survey results reflect Unipol’s continued commitment to providing high-quality student accommodation and support services, while also helping identify areas where students may need additional support moving forward. The feedback received by our tenants will help Unipol improve their services.
Thanks to all the tenants who took part by giving us their feedback. Here are some comments from our students:
"Whenever there's a problem like a repair, it's responded to quickly and sorted out"
"The team were always very easy to get hold of and were very useful in fixing things around the house when we needed them done and always very friendly when they came to our house"
"Communication between residents and the property manager is good. The people that come to the flat are respectful and we always receive swift replies"