Summary
Complaints about purpose built student accommodation (PBSA) are increasing every year, with students keen to seek remedy and recompense through formal processes. There may be some cause for dissatisfaction, with supply-chain issues affecting availability of parts and contractor shortages. Increasing rents and the cost of living pile on financial pressure and price sensitivity is felt intensely. Students demand value for money, with expectations never higher. As the student demographic shifts and PBSA accommodates an ever more diverse student population, one size doesn’t fit all. Multiple intersecting needs must be met and adjusted for.
So, with ‘business as usual’ more complex than ever, how to do you establish a welcoming and inclusive complaints culture to handle complaints constructively and effectively?
This course is suitable for staff working in both universities and private PBSA:
- The nominated ANUK/Unipol National Code Complaints Contact
- Managers with a responsibility for handling complaints
- Tenant-facing accommodation staff
Date/Time: Thursday, 26 June 2025
Price:
- Normal Delegate Rate - £195.00
- Friends of Unipol Rate - £160.00